Refund and Return Policy
Last updated: 27th July, 2024
At Silver Vark, we take great pride in the quality of our silver and gold vark products. We understand that the nature of our products requires special consideration when it comes to returns and refunds. This policy is designed to ensure fairness to our customers while maintaining the integrity of our products.
1. Product Quality Guarantee
We are committed to providing the highest quality silver and gold vark. All our products undergo rigorous quality checks before shipment to ensure they meet our exacting standards.
2. Non-Returnable Products
Due to the delicate and consumable nature of our silver and gold vark products, we generally do not accept returns or offer refunds once the package has been opened. This policy is in place to ensure the quality and safety of our products for all our customers.
3. Exceptions for Damaged or Defective Products
In the rare event that you receive a damaged or defective product:
- Please contact our customer service team within 48 hours of receiving your order.
- Provide clear photographs of the damaged product and packaging.
- Do not attempt to return the product unless specifically instructed to do so by our team.
- We will review each case individually and work towards a satisfactory resolution, which may include replacement of the product or, in exceptional cases, a refund.
4. Cancellation of Orders
If you wish to cancel your order:
- Cancellation requests must be made within 24 hours of placing the order.
- Orders that have already been shipped cannot be cancelled.
- For successful cancellations, a full refund will be issued to the original payment method.
5. Refund Process
In the event that a refund is approved:
- Refunds will be processed to the original method of payment.
- Processing time may vary depending on your payment provider, typically taking 5-10 business days.
6. Customer Satisfaction
Your satisfaction is our priority. If you have any concerns about your order or our products, please don't hesitate to contact our customer service team. We are committed to resolving any issues to ensure your complete satisfaction with your Silver Vark experience.
7. Changes to This Policy
We reserve the right to modify this policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
Warakhwala & Co.
1100, Surajmukhi Plaza, Pir Mohammad Shah Road, Pankornaka, Ahmedabad, Gujarat - 380001
Email: [email protected]
Phone: +91-9879010622